Help with your Groupon order, without the runaround.
Tell us what happened once. You get a case reference straight away, and a specialist works it through to a refund, replacement voucher or clear answer.
- Cases answered in 24h
- 92%Cases answered in 24h
- Average first reply
- 6 hrsAverage first reply
- Support days a week
- 7Support days a week
How it works
1. Describe the issue
Add your order or voucher number and any screenshots.
2. Get your case reference
A unique GRP- reference is issued the moment you submit.
3. Track to resolution
Check the status any time with your reference and email.
What we can help with
Every case is handled by a person, not a bot. If it touches your Groupon account, start here.
Refunds & cancellations
Cancelled plans or a deal that never happened? We chase the refund and keep you updated.
Voucher & redemption help
Voucher not scanning, missing codes or an expired deal — we sort the redemption details.
Billing & payments
Duplicate charges, failed payments and invoice questions reviewed line by line.
Orders & delivery
Late, missing or damaged goods handled with the merchant on your behalf.
What customers say
“I had a double charge on a spa deal. Uploaded my receipt, got a case number instantly and the refund landed within three days.”
Priya S.
Manchester
“The voucher wouldn't scan at the restaurant. The team replied the same evening with a fresh code. Genuinely painless.”
Daniel O.
Leeds
“Being able to track the case with a reference number meant I never had to repeat myself. That alone is worth it.”
Amelia R.
Bristol
Frequently asked questions
More answers on the full FAQ page.
Help guides for common Groupon problems
Step-by-step answers written for the issues people ask us about most — refunds, vouchers, payments, orders, accounts and bookings.
- How to get a Groupon refund
- Groupon refund status
- Contact Groupon customer service
- Groupon voucher not working
- How to cancel a Groupon order
- Groupon payment problems
- Groupon order problems
- Groupon account problems
- Groupon booking problems
Groupon Customer Assistance is an independent help service and is not affiliated with Groupon, Inc. About this service.
Groupon Voucher Help
Codes that will not scan, a voucher that will not load in the app, a deal showing as expired or already redeemed, or a purchase missing from your account — our guide explains what causes each one, how to fix it at the till, and when the deal should simply be refunded.
Still stuck? Let's fix it.
Open a case in under two minutes, or message us on WhatsApp for a quick question.
Every day, 8:00 – 22:00 (UK time)