Track your Groupon refund request
Enter the case reference from your confirmation page along with the email address you used. References look like GRP-2K7X9M.
How to make and track a Groupon refund request
If you haven't opened a case yet, submit a Groupon refund request with your order or voucher number. You'll get a GRP case reference straight away — use it here with your email to see the latest status of your refund, voucher or order issue.
Groupon refund request questions
How do I check my Groupon refund request status?
Enter the GRP case reference from your confirmation page and the email you used above. The status shows whether your request is New, In Progress, Awaiting Customer, Resolved or Closed.
How long does a Groupon refund request take?
Most cases get a first reply within 24 hours. Refunds approved by Groupon usually reach your original payment method within 5–10 business days, or appear sooner as Groupon Bucks.
I lost my case reference — what can I do?
Contact support by email or phone with the email address you submitted from and your order or voucher number, and we'll find your case.
What does 'Awaiting Customer' mean on my refund request?
We need more information from you, such as a screenshot or order number. Check your inbox and reply so your Groupon refund request can continue.
Related Groupon guides
- How to get a Groupon refund
- Groupon refund status explained
- Groupon voucher not working
- How to cancel a Groupon order
Groupon Customer Assistance is an independent help service and is not affiliated with Groupon, Inc.