About our support team
Groupon Customer Assistance exists for one job: getting Groupon customers a clear answer on refunds, vouchers, orders and billing. Every request becomes a tracked case with a reference you can check any time.
Answer fast, once
We aim for a first human reply within six hours and a resolution inside 24 hours on most cases.
One case, one owner
Your case reference follows a single specialist so you never repeat your story to a new agent.
Careful with your data
We collect only what a case needs, store attachments privately, and never ask for card or password details.
Fair outcomes
If a deal was not honoured, we push for a refund, replacement or credit — not a scripted apology.
How a case moves
New
Your request arrives and is queued with its case reference.
In Progress
A specialist reviews the details, attachments and merchant records.
Awaiting Customer
We need one more detail from you before we can continue.
Resolved
A refund, replacement or decision has been issued.
Closed
The case is complete and archived for your records.