Terms of service
Last updated: 30 July 2026
Using this service
This support centre is provided to help customers resolve issues with Groupon orders, vouchers, payments and merchants. By submitting a request you confirm the information you provide is accurate and relates to a purchase you made.
Acceptable use
Do not submit abusive content, malware, spam, or requests on behalf of someone else without their permission. Automated or repeated submissions may be rate limited or blocked. We may close a case without action if these terms are broken.
Case handling
Every submission receives a unique case reference. Target response times are indicative, not guaranteed: complex cases involving a merchant or payment provider can take longer. Refund decisions remain subject to the applicable purchase terms and consumer law in your region.
Attachments
You are responsible for the files you upload. Attachments are limited in number, size and type. Do not upload sensitive payment credentials, identity documents that were not requested, or content you do not have the right to share.
Liability
The support centre is provided on an “as is” basis. To the extent permitted by law we are not liable for indirect or consequential loss arising from use of the site. Nothing in these terms limits your statutory consumer rights.
Changes and contact
We may update these terms; the date above shows the latest revision. Questions can be sent to grouponhelpcare@gmail.com.