Support guide
How to cancel a Groupon order
What can be cancelled, how long you have for each deal type, and whether the money comes back as Groupon Bucks or to your card.
Cancellation rules by situation
Cancelling a local deal within 3 days
Unredeemed local deals for restaurants, salons, classes, and services can normally be cancelled within three days of purchase for a full refund. The voucher must not have been scanned by the merchant. Cancel inside that window and the money usually goes back to the card you paid with.
Cancelling a goods order before it ships
Groupon Goods orders can often be cancelled while the order still shows as processing. Once the merchant hands the parcel to the courier the cancellation becomes a return instead, which means waiting for delivery and sending the item back within 14 days.
Cancelling a duplicate or accidental purchase
Double charges and accidental repeat purchases are refunded in full to the original payment method regardless of the usual window. Send both order numbers, or a screenshot of the two charges on your statement, and the duplicate is reversed.
Cancelling a booking the merchant cannot honour
If the business closed, has no availability before the voucher expires, or cancelled your appointment, the deal is fully cancellable even outside the standard window. Forward the cancellation message or note the date you were turned away.
Cancelling step by step
- 1Find the order number in your Groupon confirmation email or account order history.
- 2Check whether the voucher has been redeemed or the parcel dispatched — that decides cancellation versus return.
- 3Note the reason for cancelling, and gather any merchant emails or statement screenshots.
- 4Submit a cancellation request with those details to open a tracked case.
- 5Watch the case reference on the Track Request page until the refund is confirmed.
Frequently asked questions
- Can I cancel a Groupon order after buying it?
- Yes in most cases. Unredeemed local deals can normally be cancelled within three days of purchase, and goods orders can be cancelled while they are still processing. Duplicate charges and merchant cancellations are refundable at any point.
- How long do I have to cancel a Groupon deal?
- Three days from purchase for most unredeemed local deals, and up to dispatch for goods orders — after dispatch it becomes a 14-day return from delivery. Travel bookings follow the cancellation policy printed on the deal page.
- Will I get my money back or Groupon Bucks?
- Cancellations inside the standard window are usually refunded to Groupon Bucks by default, but a refund to your original card, bank, or PayPal account can be requested — and is the default when the merchant is at fault.
- How long does a cancellation refund take?
- Groupon Bucks appear the same day. Card and PayPal refunds normally take 5 to 10 business days, and bank transfers up to 14 business days.