Refund help
How to get a Groupon refund
Whether a voucher went unused, an order arrived damaged, or you were charged twice, this guide walks through exactly what to do, who is eligible, and how long the money takes to come back.
Are you eligible for a refund?
- The deal was never redeemed and is still within its return window.
- The merchant cancelled, closed, or refused to honour the voucher.
- The goods arrived damaged, faulty, incomplete, or never arrived at all.
- You were charged twice, or charged after cancelling the order.
- The deal description did not match what was actually provided.
The refund process, step by step
- 1
Find your order or voucher number
Open the confirmation email or your Groupon account and copy the order number (usually starts with a long digit string) or the voucher code printed on the deal. Having it ready makes every later step faster.
- 2
Check whether the deal is still refundable
Most local deals can be returned for a refund within 3 days of purchase, and many goods orders within 14 days of delivery. Final-sale, event, and travel deals are usually non-refundable unless the merchant cancelled.
- 3
Decide between Groupon Bucks and money back
A refund to Groupon Bucks is normally instant and can be used on any other deal. A refund to your original payment method takes longer but returns the money to your card, bank, or PayPal account.
- 4
Submit the refund request
Send us the order or voucher number, the reason for the refund, and any photos of a faulty or missing item. We open a case, chase the merchant where needed, and keep you updated by email.
- 5
Track the case until the money lands
You get a unique case reference the moment the request is created. Use it on the Track Request page to see the current status at any time.
Refund rules by deal type: Goods, Local and Getaways
Each Groupon category has its own return window and its own answer to the question of whether the money comes back as Groupon Bucks or to your original payment method.
Groupon Goods
Return within 14 days of deliveryPhysical products bought through Groupon Goods can normally be returned within 14 days of delivery, provided the item is unused and in its original packaging. Faulty, damaged, or incorrect items qualify for a full refund including delivery costs, and never-delivered parcels are refunded once the courier confirms the loss. Photograph the item and packaging before you open a case — it speeds the merchant's decision considerably.
Refunded to: Usually back to the original payment method once the return is scanned by the courier.
Groupon Local
Return within 3 days of purchaseLocal deals for restaurants, salons, classes, and services can be returned for a refund within three days of purchase as long as the voucher has not been redeemed. After that window the voucher keeps its paid value indefinitely and can be put towards the merchant's normal price. If the business closed, cancelled your booking, or refused to accept the voucher, you are entitled to a full refund regardless of the three-day window.
Refunded to: Groupon Bucks by default; original payment method when the merchant is at fault.
Groupon Getaways
Follow the deal's own cancellation policyTravel and hotel bookings each carry their own cancellation terms shown on the deal page, so check those first. Refundable Getaways are normally cancellable up to a stated number of days before check-in. When a hotel, tour operator, or airline cancels on you, the booking is fully refundable even if the deal was marked non-refundable at purchase — send us the cancellation email and we will pursue it.
Refunded to: Original payment method, since travel amounts are usually too large for Bucks.
As a rule of thumb, a refund to Groupon Bucks is offered whenever the return is a change of mind inside the standard window, and a refund to the original payment method applies when the merchant cancelled, the item was faulty, the deal was mis-described, or you were charged in error. If you were offered Bucks but need the money back on your card, say so in your request and we will escalate it.
How long a Groupon refund takes
Groupon Bucks credit
Usually the same day
Card or PayPal refund
5–10 business days
Bank transfer refund
Up to 14 business days
Merchant-disputed case
Up to 30 days while we investigate
Most cases answered within 24 hours. Support hours: Every day, 8:00 – 22:00 (UK time).
What to include in your request
Our support form collects everything needed to open a case in one go: your full name, email address, phone number, the order or voucher number, an issue category, a detailed description, and any file attachments such as photos or receipts. Once submitted you receive a unique case reference number you can use to follow progress.
Groupon refund questions
- How long does a Groupon refund take?
- Groupon Bucks are usually credited the same day. A refund to your original payment method typically takes 5 to 10 business days to appear, and up to 14 business days for bank transfers.
- Can I get a refund on an expired Groupon voucher?
- An expired voucher normally keeps its paid value, which can be applied towards another deal. If the voucher expired because the merchant was unavailable, submit a request and we will pursue a full refund.
- What do I need to request a Groupon refund?
- Your order or voucher number, the email address used at purchase, a short description of the problem, and photos if the item arrived damaged or incomplete.
- Can I get a refund after redeeming the voucher?
- Redeemed vouchers are generally final, but if the service was not delivered as described you can still open a case and we will review the evidence with the merchant.
Ready to claim your refund?
Open a case in under two minutes and we will chase the merchant on your behalf.