Privacy policy
Last updated: 30 July 2026
What we collect
When you submit a support request we collect your full name, email address, optional phone number, order or voucher number, the subject and description of your issue, and any files you choose to attach. We also record the date and time of submission and the status history of your case.
Why we use it
Your data is used solely to investigate and resolve your support case, to verify your identity when you track a case, to contact you about the outcome, and to detect abuse or duplicate submissions. We do not sell your data or use it for advertising.
Attachments
Files are transferred over HTTPS and stored in private storage. They are readable only by authorised support administrators through time-limited signed links. Please do not upload full card numbers, CVV codes, passwords or documents unrelated to your case.
Retention
Case records and attachments are retained for up to 24 months after closure so we can handle follow-up questions, chargebacks and disputes. After that period they are deleted.
Cookies
We use essential cookies and local browser storage to keep the site secure and to remember your cookie preference. Optional analytics are only enabled if you accept them in the cookie banner, and you can change your mind by clearing site data.
Your rights
You can request a copy of your data, ask us to correct it, or ask for it to be deleted once your case is closed. Email grouponhelpcare@gmail.com with your case reference and we will respond within 30 days.
Contact
Questions about this policy can be sent to grouponhelpcare@gmail.com or via WhatsApp on +44 7853 169761.