Support guide
How to contact Groupon customer service
Three ways to reach a human about a Groupon order, voucher, refund, or charge — with the details worth having ready before you get in touch.
Ways to reach the support desk
Speak to a support agent by phone
Call +44 7853 169761 and a real person picks up — no menu trees. Best for urgent problems such as a booking today, a double charge, or a voucher a merchant has just refused.
Call +44 7853 169761Message us on WhatsApp
Send screenshots of the deal page, the voucher, or the charge on your statement. WhatsApp is the fastest way to share evidence, and the thread stays on your phone so you always have a record.
Open WhatsApp chatEmail the support desk
Write to grouponhelpcare@gmail.com with your order or voucher number in the subject line. Email suits complex cases where you need to attach invoices, delivery photos, or merchant correspondence.
Email grouponhelpcare@gmail.comOpening hours and reply times
Open Every day, 8:00 – 22:00 (UK time)
Calls and WhatsApp messages are answered live during those hours.
Most cases answered within 24 hours
Written requests get a case reference immediately so you can follow progress.
What to have ready before you contact support
- The order number from your confirmation email, or the voucher code on the deal.
- The email address you used when buying the deal.
- The date of purchase and the amount charged.
- The merchant or deal name exactly as it appears on Groupon.
- Photos or screenshots if an item arrived damaged or a voucher was refused.
Frequently asked questions
- What is the Groupon customer service phone number?
- You can reach this customer assistance desk on +44 7853 169761, open Every day, 8:00 – 22:00 (UK time). Have your order or voucher number ready so the agent can pull up the deal straight away.
- How do I contact Groupon customer service quickly?
- Phone and WhatsApp are the quickest routes because an agent can look at the deal while you are still on the line. Submitting a written request is better when you need to attach photos or invoices, and every written request gets a case reference you can track.
- What are the customer service opening hours?
- The desk is open Every day, 8:00 – 22:00 (UK time). Requests submitted outside those hours are picked up the next morning, and most cases answered within 24 hours.
- Can I get help without an order number?
- Yes. Give the email address used at purchase, the deal name, and the approximate purchase date, and we can usually locate the order. An order number simply makes it faster.
- How long does it take to get a reply?
- Most cases answered within 24 hours. Cases that need the merchant to respond can take longer, and the status is always visible on the Track Request page using your case reference.